News Archive

Real Living Cypress Realty is pleased to announce Bryan Stork

Bob Wade, President of Real Living Cypress Realty is pleased to announce Bryan Stork has been selected to participate in the CORE Leadership Academy, Class of 2010 for the REALTOR® Association of Greater Fort Myers and the Beach, Inc.
In this selection it was determined by The Association Leadership Team that Bryan was one of the individuals most qualified for the requirements of The CORE Leadership Academy.
The purpose of the Academy is to groom the future leaders of the Association.

Cypress Realty donates $2,000 to Lee BIA Builders Care

Cypress Realty donates $2,000 to Lee BIA Builders Care
Funds will help agency provide charity home renovations

Cypress Realty Inc. GMAC Real Estate has donated $2,000 to help the Lee Building Industry Association (BIA) Builders Care program provide free home repairs to disadvantaged Lee County residents.

Cypress Realty Inc. GMAC Real Estate and Edison Mortgage set up a crisis fund to help local homeowners in need. After learning about the services and assistance provided by Builders Care to help out local families in need, Cypress Realty Inc. GMAC Real Estate and Edison Mortgage joined in the efforts. The group also put together another fund to help purchase Publix Gift cards to help feed the volunteers.

“This donation demonstrates Cypress Realty’s ongoing commitment to the community and the real estate industry, especially during these trying times,’’ said Heidi Taulman, Builders Care executive director. “We are so grateful for their support and look forward to a long partnership.”

Builders Care is the nonprofit charitable arm of the Lee Building Industry Association (BIA). Its objective is to provide emergency repairs and construction services to elderly, disabled and economically disadvantaged people who are unable to obtain home repairs through traditional means. Builders Care enlists the volunteer services of Lee BIA members and leverages grants and donated materials to provide construction and remodeling services to qualified homeowners throughout Lee County. Most recent top corporate sponsors include Armadillo Underground and Real Estate Investment Society. Builders Care is headquartered at the Lee BIA offices at 4210 Metro Parkway, Suite 100, Fort Myers FL 33916. Donations can be made online at www.LeeBuildersCare.org, or to the Builders Care general fund at BB&T (formerly Colonial Bank) Page Field branch at 4959 South Cleveland Avenue in Fort Myers. More information is available by calling 239-938-0056.

Cypress Realty GMAC Real Estate Crisis Committee present Lee BIA with a Gift Card for their Builders Care Program

"Michael Reitmann, Exectuive Officer for The Lee Building Industry Association & Heidi Davis Taulman, Director of the BIA's "Buildres Care" program seen here accepting a Publix GiftCard from Holly Beebe-Quesinberry, Chairperson for Cypress Realty GMAC Real Estate’s Crisis Committee & Bob Wade, President of Cypress Realty GMAC Real Estate. Instead of their annual office gift exchange this year, Holly suggested that the Realtors and Staff in her office contribute towards a gift card to assist Builders Care in feeding the many volunteers who turn out in their efforts to make homeowners' lives easier with much needed home repairs and renovations. Earlier this year, under the suggestion of Bob Wade, a committee was formed to try to find a way to assist the local community in times of need. Builders Care was chosen by the group as the organization to partner with, as their goals are very similar to what the office had envisioned."

Nick Lindeberg Earns NAR Short Sales and Foreclosure Certification

Nick Lindeberg Earns NAR Short Sales and Foreclosure Certification
Buyers and Sellers Benefit from REALTOR® Expertise in Distressed Sales

Ft. Myers, FL – December 14th, 2009 — Nick Lindeberg with Cypress Realty, Inc. / GMAC Real Estate has earned the nationally recognized Short Sales and Foreclosure Resource certification. The National Association of REALTORS® offers the SFR certification to REALTORS® who want to help both buyers and sellers navigate these complicated transactions, as demand for professional expertise with distressed sales grows.

According to a recent NAR survey, nearly one-third of all existing homes sold recently were either short sales or foreclosures. For many real estate professionals, short sales and foreclosures are the new “traditional” transaction. REALTORS® who have earned the SFR certification know how to help sellers maneuver the complexities of short sales as well as help buyers pursue short sale and foreclosure opportunities.

“As leading advocates for homeownership, REALTORS® believe that any family that loses its home to foreclosure is one family too many, but unfortunately, there are situations in which people just cannot afford to keep their homes, and a foreclosure or a short sale results,” said 2009 NAR President Charles McMillan, a broker with Coldwell Banker Residential Brokerage in Dallas-Fort Worth. “Foreclosures and short sales can offer opportunities for home buyers and benefit the larger community, as well, but it’s extremely important to have the help of a real estate professional like a REALTOR® who has earned the SFR certification for these kinds of purchases.”

The certification program includes training on how to qualify sellers for short sales, negotiate with lenders, protect buyers, and limit risk, and provides resources to help REALTORS® stay current on national and state-specific information as the market for these distressed properties evolves. To earn the SFR certification, REALTORS®’ are required to take one core course and three Webinars. For more information about the SFR certification, visit www.REALTORSFR.org or call 1-877-510-7855.

Just another service offered by Holly Beebe-Quesinberry, Realtor, of Cypress Realty GMAC Real Estate!

Just another service offered by Holly Beebe-Quesinberry, Realtor, of Cypress Realty GMAC Real Estate!
The Fort Myers High School's J.R.O.T.C. Program was in need of assistance to help in their fundraising project of delivering the local Yellow Pages, and Holly Delivered! A truck, that is!

Holly who is also the current J.R.O.T.C. Booster Club President, hooked the program up with the wheels to make their efforts less, shall we say, effortless! The 'donation' of the truck kept the program from having to spend their hard-earned money on truck rentals.

Congratulations to Holly, the staff and the cadets for a job well done!

Local Realtor's Vision!

Imagine an Oak and Gumbo Limbo lined walkway, with park benches to sit and relax after a long day of work. A quiet place for people to enjoy Nature and reflect on the challenges and accomplishments of the day; imagine a place to bring your family and your pet to do what families do best; spend time together.

This is the vision of Maria Polo, a local Realtor that is passionate about TREES. “ I have planted so many trees in my yard, I don’t have room for any more. I feel this is a great way to give back to my community and continue my quest to plant as many trees as I can while I inhabit our precious Earth” Maria also wants to do all she can to replace so many trees that were destroyed during the building boom in our area.

Maria will team up with John Kiseda at the Eco Living Center at Rutenberg Park located off South Point Blvd. and Cypress Lake Blvd to select a site for the plantings. Their immediate plan is to develop a tree-lined walkway along the pond.

Maria’s pledge is to plant a tree for every sale she completes. She will dedicate the trees to her clients and hope that they will one day visit the park and take a stroll amongst the shady trees while enjoying bird songs, butterflies and the beauty and wonder Nature gives to us all.

If you are in the market to Buy or Sell a home in SWFL, Maria Polo can help. She is a member of Cypress Realty Inc. GMAC Real Estate located at 7270-4 College Pkwy, Fort Myers, FL 33907. Maria’s CELL phone is (239) 770-4401 AND E-MAIL: MARIAPOLO@EARTHLINK.NET

Step-by-Step Self-Assessment Guide for signs that a home may be affected by drywall imported from China.

This self-assessment guide has been developed for people to determine if their home is showing signs of corrosion and odors found to be present when Chinese Drywall has been used during construction or renovations.

http://www.doh.state.fl.us/environment/community/indoor-air/inspections.html

CYPRESS REALTY GMAC REAL ESTATE OFFICE RECEIVES SPECIAL RECOGNITION

CYPRESS REALTY GMAC REAL ESTATE OFFICE RECEIVES SPECIAL RECOGNITION FOR OUTSTANDING PRODUCTION ACHIEMENT
Fort Myers, Fl — Cypress Realty GMAC Real Estate in Fort Myers is the recipient of a special citation for outstanding achievement in residential real estate production during 2008 from GMAC Real Estate.
Cypress Realty GMAC Real Estate is one of a select group of GMAC Real Estate offices to receive an Office Production award for outstanding achievement in Gross Commission Income, Number of Units Closed, and Outgoing Referral Performance during 2008.
“I’m proud to present these awards for outstanding achievement to Bob Wade, President “said John Bearden, President and CEO, GMAC Home Services. “This award represents a deep commitment to excellence, hard work and Premier Service® by the Cypress Realty GMAC Real Estate team. Their professionalism and dedication assures that the expectations of their customers and clients are exceeded.” Bob Wade said “He was especially proud of his team for the national recognition received for office production and achievement in the Southwest Florida market during 2008”.
Cypress Realty GMAC Real Estate specializes in all phases of general real estate services throughout Lee County.

Shane Wilson Wins Platinum Award

Shane Wilson of Cypress Realty GMAC Real Estate was awarded the highest level of service achievement in the real estate industry, Quality Service Certified® Platinum. The award is in recognition of earning 100% client service satisfaction in 2008, as measured by Leading Research Corporation (LRC).

Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.

Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on a consumer website (www.QualityService.org) where sellers and buyers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.

“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Bob Wade, President. He adds, “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. A 100% service satisfaction record, like Shane Wilson has achieved, is our target as a firm. In 2008, a very difficult market, the office achieved a 96% satisfaction rating!

Rent to Own Homes gaining popularity - Shane Wilson, Cypress Realty

FORT MYERS: Many people trying to sell their home will tell you it's not the best time to sell. And for potential buyers, it's not an easy time to get a loan. But now the rent-to-own concept is gaining popularity in the world of home sales.

"A lot of people think it's either buy, or if you don't qualify to buy, you have to rent, end of story, and that's not the case," said Realtor Shane Wilson.

He said sellers desperate to unload their properties like rent-to-own contracts because they bring in cash.

"I think most sellers who have vacant properties don't want them sitting vacant. They want to have somebody living in it. They want to be collecting rent," Wilson said.

Rent-to-own home leases are also appealing to prospective buyers who couldn't qualify for a mortgage any other way. And they can actually build equity while renting.

"Every month when they're making that rent payment, a portion of it goes to principal so when it comes time to close, they've already got a little nest egg they're saving for the purchase of the home," said Wilson.

Rent-to-own home deals typically start with the renter agreeing to buy the property at a later date for a specific price.

The renter then makes a deposit which is usually nonrefundable and then the seller puts a portion of the rent money towards the down payment on the home.

Real Estate Attorney Jack Pankow said, "It's potentially a great deal for both parties."

But these great deals could come with great risk.

"The problem with rent-to-own is when you buy it you have title, you are assured of title, but if you're renting and hoping you're going to have a clear title, you may not," said Pankow.

That's why Pankow says renters need to do their homework and make sure the owner's home isn't in foreclosure and doesn't have liens against it.

And sellers have to realize they could miss out on other, sometimes better, opportunities.

"If somebody comes along and wants to buy it straight out for a better price or for the same price and now you're stuck with a lease," Pankow said.

Buyers could also get locked into a price that could plummet.

But before either party agrees to anything, Pankow says you should have a real estate attorney draw up the documents so neither side gets burned.

Realtors Making a Difference

Jim Garrison
Who is: A Realtor with Cypress Realty/GMAC Real Estate

How he is making a difference: As Science Fair Coordinator for the Kiwanis Club of Fort Myers, Jim Garrison gives his time and support in working with the Lee County School District to recruit and train community volunteers to serve as judges for the annual Thomas Alva Edison Kiwanis Science and Engineering Fair. This year 375 projects were selected for the regional even, from the nearly 20,000 projects judged at local school fairs from Charlotte, Glades, Hendry and Lee counties. More than 30 college scholarships and countless other awards were presented to students as at fair which was held in January. On April 30, 30 students will represent our region at the State Science Fair in Lakeland. Winners at that fair will move on to Atlanta for the International Fair, set for May 6. Garrison is committed to helping this event grow because he believes the knowledge gained by middle and high school students in preparing these projects contributes to the growth of science in the United States.

Garrison, right, receives an award recognizing his efforts from Rick Tully, Science Fair Director for the Lee County School District

Bob Wade, President, Cypress Realty GMAC Real Estate

Bob Wade has made a difference by donating over 20 gallons of blood to the Lee Memorial Blood Center since
1973. By making 165 donations he has touched many lives. Each unit of blood is turned into different components; the platelets may go to a child with leukemia, the plasma to a patient with a clotting problem and the red blood cells to an accident victim. Bob has either helped or perhaps saved the lives of as many as 500 people with his donations. Bob’s blood type is O Positive. Blood banks are always in need of Type O Blood since 38 percent of the population has that type. Sadly, fewer than 5 percent of healthy Americans eligible to donate blood actually donate each year and only 20% of those donate twice in a given year. There is a great need for blood. On any given day, an average of 38,000 units of red blood cells is needed in the United States. Blood transfusions are often needed for trauma victims due to accidents, heart surgery, anemia treatments and the list goes on. Since Lee Memorial Health System has the only trauma unit in a 5 county radius the demand for blood is about 500 units per week.

Blood donors can donate every 56 days and that is just what Bob Wade faithfully does! In doing this he is giving the gift of life so others may live another day!

If you are interested in becoming a blood donor or would like information you can call 239-334-5333 or visit the Lee Memorial Blood Center website: www.leememorial.org/bloodcenter/

CYPRESS REALTY GMAC REAL ESTATE OFFICE RECEIVES SPECIAL RECOGNITION FOR OUTSTANDING PRODUCTION ACHIEVEMENT

Fort Myers, Fl — Cypress Realty GMAC Real Estate in Fort Myers is the recipient of a special citation for outstanding achievement in residential real estate production during 2007.

Cypress Realty GMAC Real Estate is one of a select group of GMAC Real Estate offices to receive an Office Production award for outstanding achievement in Gross Commission Income earned during 2007.

“I’m proud to present this award for outstanding achievement to Bob Wade, President “said John Bearden, President and CEO, GMAC Home Services. “This award represents a deep commitment to excellence, hard work and Premier Service® by the Cypress Realty GMAC Real Estate team. Their professionalism and dedication assures that the expectations of their customers and clients are exceeded.” Bob Wade said “He was especially proud of his team for the national recognition received for office production in the Southwest Florida market during 2007”.

Cypress Realty GMAC Real Estate specializes in all phases of general real estate services throughout Lee County.

BEST TIME TO BUY!!!!

Housing: Best time to buy in four years
Home values have declined across the country, giving homebuyers the best buys they've had since 2004.
By Les Christie, CNNMoney.com staff writer
March 4 2008: 5:30 PM EST
NEW YORK (CNNMoney.com) -- It may be the best time to buy a house in more than four years.
Home prices have dropped so quickly and so far that valuations - the difference between what a home should cost and its actual price - are the lowest they've been since 2004, according to a report.
The Cleveland-based bank National City Corp. (NCC, Fortune 500), together with financial analysis firm Global Insight, revealed Tuesday that more than 88% of the 330 housing markets surveyed showed price declines and improved affordability during the last three months of 2007.
"Housing valuations are almost back to long-term norms," said National City's chief economist, Richard DeKaser. He called current affordability "the best in the past four years."
But DeKaser cautioned that home prices could fall even further.
"This isn't to say home price declines are over," he said. "We could move below historic norms. By the end of 2008, housing markets could be broadly under valued."
Prices still improving
There are still 21 housing markets, or 6% of those surveyed, that are severely over valued, including Atlantic City and Madera, Calif. That's down from 56 overvalued markets at the peak of the housing bubble in 2006.
The report compares actual median home prices with what the authors determine are proper home values based on population density, relative income levels and interest rates, as well as historically observed market premiums or discounts, to determine whether markets are over or under valued.
The report also factors in market intangibles that make some areas more desirable places to live, and more expensive.
"Declines are no longer confined to once-frothy markets," said DeKaser.
The survey covered home valuations during the last three months of 2007, but DeKaser pointed out there's reason to believe that valuations are even more favorable for buyers today.
Price declines have continued into 2008 and interest rates, although they have inched up lately, have been steady or lower compared to late last year. There have even been wage gains; personal income rose 0.5% in December. Soaring foreclosure rates have added inventory to many housing markets, depressing home prices further.
The biggest gains in affordability occurred in California, Michigan and Florida, which are areas that have also been some of the hardest hit by foreclosures. Those states registered 43 of the 50 biggest price declines.
Bend, Ore. currently tops the overvaluation list. Home prices there were judged to be about 59% higher than their fair-market value. Miami, despite a median home price decline of 5.7% last year, is the most overvalued big city, by 44%.
All the best bargains were found in Louisiana and Texas. Houses in Houma, La. were under valued by 31.2%, according to the report. Dallas was the most undervalued big city, by 30%.

Have you lost your job, your business or your home? Are you raiding retirement accounts to pay the bills? We want to hear from you. Tell us how you're being affected by the weakening economy and you could be profiled in an upcoming story. Send emails to realstories@cnnmoney.com.

Realtor sold house with the help of a chicken and duck

Name: Patti Pietroniro

Job: Realtor since 2002. Proud to be affiliated with Cypress Realty Inc./GMAC Real Estate. Cypress Realty has enjoyed much success in Lee County.

Cypress Realty is a member of the Fort Myers Association of Realtors and the countywide Florida Gulf Coast Database (Multiple Listing Service). We specialize in the marketing of all phases of real estate including residential, condominium, mobile homes, lots, acreage, commercial, income, investments and new construction sales.

Best moment in real estate: I have had so many "best moments," but my all-time best was during the summer of 2005. I agreed to list for sale two high-end properties. The owner had previously listed with other Realtors for quite some time and did not sell. My seller was, well let's say at times very impulsive, as well as, intimidating at first sight, mainly due to his large physical stature. He was a retired professional hockey player. Need I say more? Although he could be intimidating at first, once I got to know him he was a great guy.

Now, I was faced with the challenge to get these properties sold, and that was my first priority as his realtor. One of the two properties was in a very high-end community in Estero, and the Homeowner's Association prohibited the use of "open house" and "for sale" signs. Well, remember I said my seller was impulsive and intimidating at times? I scheduled an open house on a Saturday afternoon, and my seller was determined to put out open house signs in-spite of the Association's rules. So, he planted several, and I mean several, signs along the main road to the community earlier that morning. By noon, all of the signs had been removed and were nowhere to be found. Needless to say, my seller was very frustrated, and took matters into his own hands. I scheduled another open house for the following weekend. Still challenged by the rule prohibiting signs, my seller informed me that he had come up with a plan, and had a surprise in store for me that he felt would solve the problem.

Oh boy, why me? Instead of putting up open house signs, my seller convinced two teenagers to stand on the corner of the main road holding open house signs dressed as a chicken and a duck. I was mortified, but needless to say they drew a lot of attention by people passing by the community. Each time someone would attend the open house, they would tell me about the chicken and the duck. I sold the house that day. I also sold the other property soon after, and had established a wonderful business relationship and have had the privilege to represent him in other real estate transactions over the years.

Most challenging moment in real estate: Every moment in real estate is challenging. Many sellers in today's market bought their "dream" home when the market was at its peak, and financing was made very attractive and easy to obtain. Unfortunately, because the lending process was so easy, many of the buyers, who are now sellers, did not think about the future of our market. Some sellers these days are being faced with financial situations that are now beyond their control. Many sellers are being faced with the reality that what was once an affordable "dream" is now becoming a nightmare. The process of buying or selling a home is often an emotional and stressful time for people.

Hobbies, interests & activities: I love skydiving. Of course, my associates think I'm nuts, but for me, the high of jumping out of a plane at 14,000 feet, and the rush of adrenaline anticipating that moment when the hatch opens up, is indescribable.

Family: Married 20 years to my high school sweetheart and soul mate, Anthony Pietroniro. I have two beautiful children, Vincent, 14, and Annie, 11. Yes, life with a teenager is definitely a challenge everyday!

Role model: My role model is, and always will be, my father who passed away 13 years ago to cancer. That was the hardest day of my life, and my world changed forever. My father was a self-made man who worked very hard and long hours to establish a business in order to provide a comfortable life for his family in Florida. He was very strong-willed and persistent when it came to the well-being of his family. When he believed in something, he would put his mind to it in order to achieve success. He was an old school Sicilian and very set in his ways, but he also had a charming and bubbly side to his personality that infected the hearts of others around him.

Most importantly, he never let a day go by without telling me how proud he was to have me as his daughter and how much he loved me. I wish I could hear him say those words once again, because when you are young and starting to experience the realities of life, you don't realize how important someone is to you until you don't have those special moments anymore.

Word of advice: I have a list of "Real Riches" which was given to me by one of my associates who is a special part of my life as a Realtor. It goes like this:

Have a positive mental attitude; have sound physical health; strive for harmony in human relations; have freedom from fear; have hope of future achievements; have the capacity for applied faith; have the willingness to share one's blessings with others; have the ability to be engaged in a labor of love; have an open mind on all subjects towards all people; strive for complete self-discipline; have the wisdom on which to understand people; and last but not least; strive for financial security.

Customer Satisfaction Counts In Large Amounts

The statistics tell the success story of GMAC Home Services

By Maria Patterson

Five years. That’s all the time it took for one company, GMAC Home Services, to reinvent the very meaning of the much-used, but often misused phrase, “customer satisfaction.”

In 2002, when John Bearden became the company’s president and CEO, he took a long, thoughtful look around the real estate industry. He didn’t care much for what he saw: an industry beset by plunging commission rates and consumers growing more fickle by the day.

Bearden was equally disturbed by what he didn’t see: not a single national real estate company providing comprehensive and meaningful customer service on a consistent and predictable basis.

Bearden decided that company would be GMAC Home Services. Simply put, he was looking for a way to serve up a consistently better service experience for the consumer, to help his brokers build the financial net income of their businesses, and to help agents cultivate more loyal and profitable customer relationships. In other words, to help differentiate GMAC Real Estate as a brand that stood for something tangible: day-to-day, transaction-to-transaction excellence in customer service. The kind of service that pleasantly takes customers by surprise and brings them back for future home-buying and selling needs, along with their friends and family members through positive word-of-mouth referrals.

Today, close to six years later, his team has completely integrated a customer-focused business plan and an unprecedented culture of customer service throughout the company’s four operating units, including GMAC Real Estate Franchised Operations, GMAC Real Estate Company-Owned, GMAC Global Relocation Services (see sidebar) and GHS Mortgage. The results have forced more than a few industry observers to sit up and take notice.

When Bearden and his team embarked on creating a new model for customer service, they were keenly aware of the challenge of accurately and thoroughly measuring quality service in the real estate and relocation industries. Quantifying customer satisfaction for many years had been a concept, but not a practice.

“Agents are notoriously independent, and that’s what makes them so successful and enjoyable to work with,” Bearden says. “But trying to persuade tens of thousands of these independent-minded entrepreneurs is very challenging at best. Looks good on paper, but reality is a much different story.”

Bearden and his executive team at GMAC Home Services knew that if they truly wanted to establish the company as the national leader in customer service, it would require an initiative like none other.

Premier Service: A New National Model

Thus, in 2002, Premier Service¨ was born.

“Through Premier Service, we set an extremely ambitious goal for GMAC Home Services,” Bearden explains. “And it was that we would become the sole leader in providing customer service, and the only national real estate company willing to measure, and then recalibrate as necessary, our performance by using an independent, third-party company to survey the customers we serve. We also set a goal of establishing Premier Service as the most comprehensive and effective customer-service initiative offered by any real estate company, bar none.

“There was a fair amount of skepticism in the industry about our plans, and especially about our claims for what we would achieve through Premier Service.”

Results That Speak (Loudly) for Themselves

When you look at the national awards the company has racked up over the past three months, it appears that GMAC Home Services might be getting the last laugh, and customers couldn’t be happier.

Indeed, with more than 500,000 customer internal surveys already conducted, the company posts an extraordinary 94% customer satisfaction rating (with 82% of customers “very satisfied” and 12% “satisfied”).
What’s more, for the past two years, GMAC Global Relocation Services has received a perfect 100% customer satisfaction rating following a comprehensive survey of global clients that gave the company a Premier Service rating of excellent, very good, or good for “value received.” Also for the past two years, 100% of clients surveyed said they would recommend GMAC Global Relocation Services to prospective clients.

In addition, GMAC Global Relocation Services ranked “Highest in Transferee Satisfaction with Relocation Companies,” according to the J.D. Power and Associates’ 2007 Corporate Relocation Transferee Satisfaction StudySM.

There’s more. Through the company’s Premier Service program, GMAC Real Estate sales associates: Serve as their customers’ “trusted advisors” and partners in the truest sense of the phrases Seek, in all they do, to be their brokers’ partners in success As a result of a national survey released in 2007 conducted by the independent research firm Quality Service Certified (QSC), it found: In 2007, 94.2% of sellers were either very satisfied or satisfied with their GMAC Real estate sales associate. Also in 2007, 94.8% of buyers were either very satisfied or satisfied with their GMAC Real Estate sales associate. 850% of GMAC Real Estate sales associates have achieved 100% customer satisfaction (with every client being very satisfied or satisfied). Nationwide, two of the top three real estate companies for 2007, as judged by consumers participating in post-transaction customer satisfaction surveys, were GMAC Real Estate franchisees: Real Estate Professionals GMAC in Redding, California, and Vanguard Realty GMAC in Jacksonville, Florida.

One of the Industry’s Best-Kept Secrets

The company’s growing ranks of exceptionally satisfied customers might disagree, but Bearden says GMAC Home Services is one of the North American real estate industry’s best-kept secrets.

“Are we the biggest? No. Are we the best-known? No. Are we the best, especially in terms of satisfying customers and pointing the entire industry in a new, more positive direction for the future?” he asks.

“You’d better believe it. And next up will be phase two of our rollout plans for helping to transform the company and industry even more,” he says.

With the customer service component clearly in place and generating bona fide results, the second part of Bearden’s four-part plan to reinvigorate and push the industry into new areas includes: The launch of a new technology infrastructure like no other the industry has seen. The implementation of the technology desktop will make it easier for agents to manage their businesses, effectively track and manage leads and close more transactions while providing an unequalled experience for consumers. Additionally, the technology desktop has been specifically developed to provide leads to other service providers (such as mortgage, title, etc.), thereby creating new revenue streams. Less reliance on “brick and mortar” since Bearden believes real estate offices will have a greatly reduced role in the way real estate business is conducted in the future. As Bearden says, “If we know that 80 percent of consumers today are using the Internet to do their research, we need to be developing technology to work with them on their terms, not dazzle them with fancy and expensive offices.”

Bottom line: GMAC Home Services, whether in real estate, relocation or mortgage, is best in quality across the board. RE

GMAC Global Relocation Services Ranks Highest

GMAC GLOBAL RELOCATION SERVICES RANKS HIGHEST IN TRANSFEREE SATISFACTION WITH CORPORATE RELOCATION SERVICES, ACCORDING TO J.D. POWER AND ASSOCIATES

In An Independent Study of Nearly 1,000 Transferees, GMAC Global Relocation Services Ranks Highest Out of Seven Relocation Service Providers

Oak Brook, Ill., (September 18, 2007) – Based upon responses from 986 transferees over an 18-month period, GMAC Global Relocation Services (http://www.GMACGlobalRelocation.com) ranks highest in satisfying relocated employees with corporate relocation services, according to the J.D. Power and Associates’ 2007 Corporate Relocation Transferee Satisfaction Study(SM).*

With offices throughout the Americas, EMEA and Asia Pacific, GMAC Global Relocation Services is the leading full-service outsourcing partner of end-to-end employee relocation, assignment management and mobility consulting services for multinational organizations, worldwide.

The inaugural study is the only source of independent and unbiased customer satisfaction information on relocation service providers and is based on evaluations from company employees who used a relocation company while moving for employment reasons to a destination within the United States. The study is designed to provide comprehensive information to assist relocation companies in their efforts to improve transferee satisfaction, and to assist corporations in making informed decisions about selecting relocation companies.

The study points out that GMAC Global Relocation Services ranks highest among corporate relocation companies, achieving the highest score in the four most important areas associated with transferee satisfaction:

assistance in selecting a new neighborhood
moving coordinator
non-moving related services
selling of prior residence
“We are absolutely thrilled to be ranked highest in transferee satisfaction in an independent study performed by such a well-respected firm as J.D. Power and Associates,” said Rick Schwartz, president and CEO of GMAC Global Relocation Services. “Providing superior customer service is ingrained throughout the entire culture of our organization and we’re proud this ranking is based upon direct feedback from those who mean the most to us, our clients.”

GMAC Global Relocation Services’ keen focus on delivering quality service resonates throughout the entire organization. In 2003, GMAC Global Relocation Services implemented a companywide quality program, Premier Service®, which asks transferring employees to complete a survey evaluating the service they received following their move. Additionally, the company asks all of its domestic and global clients from 110 countries to complete a comprehensive client satisfaction survey.

In both 2005 and again in 2006, the company received a 100 percent overall satisfaction rating from its clients worldwide. In those surveys, 100 percent of clients also said they would recommend the company to their peers.

About GMAC Global Relocation Services
GMAC Global Relocation Services, LLC (http://www.gmacglobalrelocation.com) is a leading, full-service outsourcing partner of end-to-end employee relocation, assignment management and mobility consulting services for multinational organizations worldwide. The company serves corporations in 110 countries and manages more than $1.5 billion in relocation-related transactions. GMAC Global Relocation Services is a business unit of GMAC ResCap (Residential Capital, LLC), a leading real estate finance company.

About GMAC ResCap
GMAC ResCap (http://www.gmacrescap.com) is an indirect wholly owned subsidiary of GMAC Financial Services. GMAC Financial Services is a global, diversified financial services company that operates in approximately 40 countries in automotive finance, real estate finance, insurance and commercial finance businesses. GMAC was established in 1919 and currently employs about 31,000 people worldwide. At Dec.31, 2006, GMAC held more than $287 billion in assets and earned net income for 2006 of $2.1 billion on net revenue of $18.2 billion. For more information, please go to http://www.gmacfs.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

REALTOR-LAWYER LEADS FLORIDA BAR DIVISION

Laurie Anton, a Licensed Realtor with Cypress Realty Inc, GMAC Real Estate and an attorney for more than 17 years was recently elected chair of the Florida Bar's Entertainment, Arts and Sports Law section.
Laurie served as president of the Lee County Association for Women Lawyers in 2005-2006.

June Depew, Realtor

Cypress Realty, Inc. GMAC Real Estate is proud to announce that June Depew has joined our staff as a Realtor Associate. June has recently received her Florida Real Estate License. June has been licensed in real estate nearly 30 years in central Illinois. Having the Graduate Realtor Institute designation, past Realtor Board President and a former Broker/Owner, she brings years of knowledge and experience to share with Buyers and Sellers.

June is a Member of Realtor Association of Greater Fort Myers and the Beach, Member of Florida Association of Realtors and National Association of Realtors, and a Member of Multiple Listing Service (MLS).

If you are looking to buy or sell a home, don't hesitate to give June a call at Cypress Realty, Inc., GMAC Real Estate 239-275-3321. Let June's proven record of committed and dedicated real estate professionalism go to work for you.

CONGRATULATIONS TO MIKE POWELL!!

Cypress Realty, Inc. GMAC Real Estate is proud to announce that Mike Powell represented the sellers of The Plymouth Center at 152000/15248 Tamiami Trail. The selling price was $8,200,000. Mike also represented the seller, Perennials Inc., in the sale of property located at 7051 Crystal Drive, Fort Myers. This property sold for $1,200,000. Congratulations Mike.

CYPRESS REALTY GMAC REAL ESTATE HONORED AT NATIONAL BUSINESS CONFERENCE FOR 25 YEARS OF SUCCESSFUL SERVICE

Fort Myers, FL, March 20, 2007 — Cypress Realty GMAC Real Estate was recognized for its twenty five years of successful service as a GMAC Real Estate firm in Lee County. The recognition was made at the GMAC Home Services Annual Business Conference in South Florida, February 7-9, 2007.

Bob Wade, President and Brad Cohan, SR. Vice President were presented with an award recognizing their 25 continuous years of affiliation with GMAC Real Estate.

“Cypress Realty GMAC Real Estate continues its commitment to providing unsurpassed customer service in Lee County,” said John Bearden, President and CEO, GMAC Home Services. “The success of Bob and Brad is based on their dedication to Premier Service® and their ability to build long-lasting customer relationships by listening to and serving customers. Their dedication and hard work have helped them meet the needs of their sales partners, clients, and customers.

“Our long-term association with Cypress Realty GMAC Real Estate is evidence of the value and pride we take in having this distinguished company as a part of our family of member firms,” Bearden added. “The caliber of Management and Sales Partners and the reputation they enjoy in Lee County are key reasons for their success.”

GMAC Real Estate has more than 1,300 locations and 22,000 Sales Associates throughout North America.

CYPRESS REALTY GMAC REAL ESTATE RECEIVES TOP REFERRAL AWARD AT GMAC HOME SERVICE’S ANNUAL BUSINESS CONFERENCE

Fort Myers FL, March 20 2007— Cypress Realty GMAC Real Estate in Lee County was honored during an awards ceremony at the GMAC Real Estate business conference in South Florida, February 7-9, 2007.

The award-winning Cypress Realty GMAC Real Estate was recognized for highest referral conversion rate in 2006.

“Cypress Realty GMAC Real Estate is recognized for superior performance in referral conversions among GMAC Real Estate firms across the country in 2006. “Your conversion rate is the tops within the GMAC Real Estate network,” said John Bearden, President and CEO, GMAC Home Services. “Your sales professionals have demonstrated their commitment to Premier Service by helping our customers who are moving from one part of the country to another. I am honored to present this award to Connie Pietrafesa Relocation Coordinator of Cypress Realty GMAC Real Estate”

GMAC Real Estate has more than 1,300 locations and 22,000 Sales Associates throughout North America.

CYPRESS REALTY GMAC REAL ESTATE WINS HIGHEST HONOR FOR CUSTOMER SERVICE

Fort Myers, FL March 20, 2007 Bob Wade, President Cypress Realty GMAC Real Estate announced today that Shane Wilson and Monica Shay have received the "Diamond Elite" national award for providing superior customer service to home buyers and sellers in Lee County.

"The Premier Service Diamond Elite award was presented to Wilson and Shay by GMAC Home Services' President and CEO John Bearden at the company's national business conference held in South Florida the first week of February.

"Shane and Monica truly rank as the best of the best when it comes to providing the highest level of customer service to their clients," Bearden said. "With our Premier Service program, buyers and sellers are asked to complete a survey evaluating the service they received. Once completed, the surveys are tabulated by an independent research firm and the results detail how we did. In the case of Shane and Monica the results speak for themselves: Diamond Elite."

To qualify to become a Premier Service Diamond Elite winner, a recipient had to receive a minimum 97% customer satisfaction rating based upon at least 10 returned surveys and maintain a minimum survey return rate of 30 percent.

Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate's sales associates like Shane and Monica put in writing, up front, the services they will perform. Following the transaction, GMAC Real Estate agents ask their customers to honestly rate their performance through a written survey.

Laurie Anton, Realtor

Laurie Anton has joined the prestigious Real Estate firm of Cypress Realty, Inc. GMAC Real Estate, in their Fort Myers office. Laurie has been a practicing attorney since 1989 and is a Member of the Lee County and Florida Bar Associations. She is the Past President of the Lee County Association for Women Lawyers. Laurie is a Certified Mediator, and has a Masters in Business Administration, with focus on Marketing.

Laurie Anton has been living in the Fort Myers/Cape Coral area since 1994, along with her optometrist husband, Richard Anton. She is a Florida native, from Hollywood Florida. Laurie earned her undergraduate degree in Music from University of Miami, and was a professional vocalist, performer talent agent, and songwriter prior to entering Law School at Nova Southeastern University. She was a featured vocalist for a USO Tour to Greenland, and wrote and recorded the Lee County Reading Festival Theme Song.

Real Estate has long been a part of Laurie's life, having grown up in her parent's Real Estate company, Hannan Realty. Her dad was the President of the Hollywood Board of Realtors, and her mom is still an active Broker on the East Coast.

We welcome Laurie to Cypress Realty, Inc. GMAC Real Estate. She is eager to work with the community in consulting and advising buyers and sellers with their respective property purchases, sales, and investment goals.

Cypress GMAC Real Estate Innovates with Premier Service

Bob Wade entered the real estate industry back in 1970 "fresh out of college," founding Cypress Realty in 1976. Successfully serving Lee County, Florida for 35 years hasn't made Wade complacent; however, as he has continued to evolve his company in keeping with the changing needs of the market.

To that end, when Wade's company became Cypress Realty GMAC Real Estate in 2000, the broker embraced the opportunity to become affiliated with the strength of a recognizable, national brand. "The GMAC name is widely known, accepted and respected," he explains.

With one centrally located office in Lee County and 25 agents, Wade has fully capitalized on GMAC Real Estate's Premier Service Program to help differentiate his company and stay competitive in the marketplace. Programs like Premier Service have helped him retain a 30% growth rate year over year, as the average sales price in his region has continued to escalate.

"When I first heard about Premier Service, I realized that, for the most part, this was something we had already been doing, been sending out consumer surveys for years and we were using that to monitor activity, but had no way of tracking results. With the Premier Service program, if I had a problem it gives me an opportunity to sit down with the agent and see what we can do to improve the work habits and improve the level of service we're providing. It also gives me an opportunity to have some interaction with consumers who were not totally satisfied.

One of the major differences of GMAC's Premier Service program, in comparison to the program Wade used on his own, is the written commitment to service that is given to consumers up front. Another key feature of Premier Service is its ability to track and quantify service.

"I knew for the most part that we had a high level of satisfied customers, but I didn't know how to go about putting a percentage to it," says Wade. "Now we know exactly how well we're delivering our commitment to service. Our office was recognized in 2003 as a national award-winning office with the highest satisfaction rating in the GMAC Real Estate network."

According to Wade, GMAC Real Estate's Premier Service program provides him with the opportunity to learn exactly what it is his customers want.

Premier Service helps Cypress Realty GMAC Real Estate stay competitive in the market place, as well. "One of the biggest pressures we have today is the discount brokerage and justifying our worth," explains Wade. "Premier Service is a program that sets us apart from the discount brokers and shows that we provide a level of service that goes way beyond the selling of a property."

Wade makes sure that his company's service extends to every area of his business, as well, including his Web site. "On our Web site, when you make an inquiry of a property there's an 'instant access' button that you can click and type in an e-mail address," Wade explains. "Within a matter of seconds, the agent receives a message on his or her phone. This enables us to provide an instant response to the customer."

The necessity for immediate response is a mounting issue in the industry. "People who are researching on the Internet are looking for instant information," Wade explains. "If they don't have instant access to information, they will probably be dissatisfied with that level of service. Research shows that if you don't reply to consumers within an hour, you will probably lose 50 percent of that business; if you don't reply within a couple of hours, you could lose an additional 25 percent of that business. The demands of the consumer are changing."

According to Wade, this unsurpassed level of customer service is what helps create repeat business and loyal clients.

Ultimately, says Wade, top-notch service is about communication. "People want to know what you're doing - Premier Service is a host of different services that allows you do that."

Cypress Realty Brings Welcome Relief to Katrina Survivors

When our Strategic-Partners loan out GMAC Real Estate courtesy vans, it's usually to provide moving assistance. But the standard function of the courtesy van recently changed dramatically when Cypress Realty Inc. GMAC Real Estate in Fort Myers, Florida embarked on a support mission for families affected by Hurricane Katrina. Led by Gina Goodrich, a Cypress Realty Inc. GMAC Real Estate Associate who knew a family in the battered region region that was displaced by the storm, a company-wide collection was taken - donations of clothing, food, pet supplies and much more quickly accumulated, as did monetary donations.

"We had a spot in the office where we were collecting donated items - my office looked like a goodwill store for a while," says Bob Wade, Broker/Owner with Cypress Realty Inc. GMAC Real Estate. The support project began as an effort to help one family, but it quickly mushroomed into help for more than 20 families. The cash donations that came in were converted into Wal-Mart gift cards, giving those families some much-needed currency for relief. Aside from garnering some exposure in the local press, Wade says the positive impact of this project went completely fulll circle.

"The donations increased the morale in the office - people were feeling like they were working toward a common goal for the people affected by Katrina," he says.

Sales Partners Receive Service Recognition

Carolyn, Hoffer, Patricia Knoll, Maria Polo, and Shane Wilson of Cypress Realty, Inc. GMAC Real Estate in Fort Myers, FL were just granted Quality Service Certified recognition for the extraordinary achievement of 100% client service satisfaction as measured by Leading Research Corporation and the Quality Service Assurance Survey.

In addition, Jim Garrison, Karen Huebner, Jeremiah Ingram, Lisa Lindeman, Patti Pietroniro, Mike Powell, Hilda Ward and Evelyn White have been awarded Premier Service Certification status.

"No professional achievement is as important as the delivery of exceptionally satisfying service," according to Larry D. Romito, President and CEO of Quality Service Certification, Inc.

Quality Service Certified status is the only service recognition in the real estate industry based upon independently validated, measurable service results. "Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional", Romito adds.

The QSC professional follows a proven and prescribed service process, presents that process in writing to every buyer and seller, guarantes its performance and agrees to have every client receive a Quality Service Asusrance Survey at the end of each transaction. The client feed back from those surveys becomes part of the real estate professional's credentials. And for the first time, consumers have the ability to select a real estate professional based upon a validated record of service satisfaction.

Romito continues, "What is more important to a prospective client in selecting a professional than the service results achieved with past clients?"

Quality Service Certification, Inc. of San Juan Capistrano, California is the leading firm in service process delivery and measurable qualitly control in the real estate industry.

Cypress Realty Inc GMAC Real Estate is a national award winning Premier Service office within GMAC Home Services.

Contact: Bob Wade, President
Cypress Realty, Inc. GMAC Real Estate
239-275-3321
bob@cypressrealty.com

Cypress Realty Inc./GMAC REal Estate Office Receives National Achievement Awards Work with a nationally recognized real estate propessional

Ft. Myers, FL; March 11, 2005 - Bob Wade, President of Cypress Realty Inc./GMAC Real Estate, was the recipient of two national awards for Excellence in Residential Real Estate in 2004. At the Annual GMAC Home Services Business Conference, Bob's office was singled-out for outstanding achievements in Gross Commission Income and Outstanding Achievement in Closed Units.

"I am proud to present these awards for Outstanding Achievement to Bob Wade," said John Bearden, President and CEO, GMAC Home Services. "These awards represent a deep commitment to excellence, hard work and Premier Service by Cypress Realty Inc.'s team. Their professionalism and dedication assures that the expectations of their customers and clients are exceeded."

Contributing to the offices' great success are Cypress Realty Inc.'s sales associates who were also honored with national awards. Patricia Knoll, Michael Barnes and Gina Goodrich were each honored for Outstanding Achievement for their award winning performances for 2004. "I am proud and honored these sales partners were nationally recognized for their individual production," said Bob Wade. "They have demonstrated a commitment to our Premier Service philosophy, utilizing the tools, systems and programs offered by GMAC Real Estate!"

Cypress Realty, Inc/GMAC Real Estate has been serving the Lee County area since 1976. Its office is located at 7270-4 College Parkway, Fort Myers, Florida 33907, (239) 275-3321. Or visit them at www.CypressRealty.com. GMAC Real Estate has more than 1,400 locations and 24,000 Sales Associates throughout North America.

Free Airfare for New Residents of Ft. Myers

Moving to Sunny Southwest Florida? Free Airfare!
Cypress Realty Inc./ GMAC Real Estate Offers Free Airfare
For New Residents


For immediate Release – Ft. Myers, FL; August 5, 2004 – Tired of the cold winters? Want to move to Southwest Florida, the state’s fast growing gulf coast region? You are in luck. Cypress Realty Inc.GMAC Real Estate in Ft. Myers, Florida is offering free airfare to new Lee County residents.

Southwest Florida’s Lee County is growing thanks to the migration from colder climates. Cypress Realty Inc./GMAC wants to make the move easier for new Floridians. Potential new Lee County residents merely need to register with Cypress’s program administrator at 1-800-741-3757 or on line at www.cypressrealty.com. Then, work with one of their agents to find that perfect new residence in sunny Florida. Prior to closing, submit the airline receipts for reimbursement. The purchase price of the property must be in excess of $200,000 to qualify.

Tony and Gloria Shaw of Perrysburg, Ohio took advantage of this offer. “Not only did we experience Cypress Realty's good service and follow thru in the purchase of our condo, they also paid our airfare.” Tony Shaw continues, “What a benefit! Imagine getting a check at closing for roundtrip airfare for two to Southwest Florida. We will certainly recommend Cypress Realty to our friends up North.”

Cypress Realty, Inc./GMAC Real Estate was recently honored as the highest-ranked GMAC Real Estate office in the country in delivery customer satisfaction during 2003 using the Premier Service Program. Their free airfare program is yet another customer service program placing Cypress Realty ahead of the competition.

Cypress Realty, Inc./GMAC Real Estate has been serving the Lee County area since 1976. Its office is located at 7270-4 College Parkway, Fort Myers, FL 33907. GMAC Real Estate has more than 1,300 location and 22,000 Sales Associates throughout North America.

Media Contact for Web Site:
Stacey Ginniman
Stacey@isgfl.com
(239) 994-5538

Media Contact for Cypress Realty, Inc./GMAC Real Estate:
Bob Wade
info@cypressrealty.com
(239) 275-3321

Blood Drive

The Gift of Life

Cypress Realty Inc./ GMAC Real Estate Hosts Blood Drive

For Immediate Release – Ft. Myers, FL, August 5, 2004 - On Wednesday, July 28, 2004 Cypress Realty, Inc./GMAC Real Estate hosted the Realtor Association of Greater Fort Myers and Fort Myers Beach Annual Bloodmobile Drive. There were 39 potential donors on board the mobile and 26 units were collected for the Lee Memorial Blood Center.

Bob Wade, President of Cypress Realty, Inc./GMAC Real Estate and a lifetime 18 gallon donor said, “I am proud that our office could host the drive. Every drop of blood donated stays here to save the lives of patients at the local community owned hospitals of Lee Memorial Health Systems.”

Wade said, “Credit for the success of the drive goes to Linda Gilman of Cypress Realty, Inc./GMAC Real Estate and Cathy Mann-Seiple of Fidelity National Title for spearheading the event. A big thank you goes to our sponsors: Barbara Sandness and Deborah Catalano of Grove Funding and John Stevenson of Amerispec Home Inspection Services. And most importantly – a genuine thank you to each donor.”

Media Contact for Web Site:
Stacey Ginniman
Stacey@isgfl.com
(239) 994-5538

Media Contact for Cypress Realty, Inc./GMAC Real Estate:
Bob Wade
info@cypressrealty.com
(239) 275-3321

Courtesy Truck on Moving Day

Cypress Realty Inc./GMAC Offers Service You Deserve –
A Courtesy Truck on Moving Day

For immediate release – Ft. Myers, FL; June 18, 2004 – Cypress Realty, Inc./GMAC Real Estate continues its focus on customer service by now providing a courtesy truck on moving day.

Moving can be a very stressful time. To help with this process, Cypress Realty, Inc./GMAC is offering a courtesy truck as part of their premier customer service for local moves. The truck is available to all of their clients and includes a ramp, dolly, and packing blankets. Cypress Realty’s associates stand by their clients through each step of the buying and selling process.

Along with the courtesy truck, Cypress Realty Inc./GMAC’s commitment to customer service includes an innovative web site, www.cypressrealty.com. The web site uses an “Instant Response” feature, a new innovation in internet technology. By clicking on its icon, clients can contact a sales associate immediately to gain valuable information on real estate. Service you deserve, from people you trust is just a click away.

Cypress Realty, Inc./GMAC Real Estate was recently honored as the highest-ranked GMAC Real Estate office in the country in delivering customer satisfaction during 2003 using the Premier Service Program. The recognition was based on responses received throughout the year by the Quality Service Corporation. Quality Service Corporation is the premier advocate of consumer oriented quality service in the real estate industry today.

Cypress Realty, Inc./GMAC Real Estate has been serving the Lee County area since 1976. Its office is located at 7270-4 College Parkway, Fort Myers, FL 33907. GMAC Real Estate has more than 1,300 locations and 22,000 Sales Associates throughout North America.


Media Contact for Web Site:
Stacey Ginniman
Stacey@isgfl.com
(239) 994-5538

Media Contact for Cypress Realty, Inc./GMAC Real Estate:
Bob Wade
info@cypressrealty.com
(239) 275-3321

Cypress Realty Honored


Cypress Realty, Inc. / GMAC Real Estate honored as premier service company at national annual conference with a 99.9% customer satisfaction rating.

Cypress Realty, Inc. / GMAC Real Estate was honored during an awards ceremony at the GMAC Real Estate business conference in New Orleans, LA, March 16-19, 2004.

The firm was recognized as the highest-ranked office in the country in delivering high customer satisfaction in the local market during 2003 using the Premier Service program. The recognition was based on responses received throughout the year by the Quality Service Corporation. Quality Service Corporation is the premier advocate of consumer oriented quality service in the real estate industry today.

"I'm proud to present this award for outstanding customer service to Bob Wade," said John Bearden, President and CEO, GMAC Home Services. "This award represents a deep commitment to excellence, hard work and exceptional customer service by everyone on the Cypress Realty, Inc. / GMAC Real Estate team. Their professionalism and dedication assures that their customers are very satisfied with the service they receive during the home buying or selling process."

Wade said, "Our office has never aspired to have the largest agent base, or highest dollar volume. We have always strived to provide the highest level of service. This award and recognition validates our mission."

Cypress Realty, Inc. / GMAC Real Estate has been serving the Lee County area since 1976. Its office is located at 7270-4 College Parkway, Fort Myers, FL 33907, 239-275-3321. GMAC Real Estate has more than 1,300 locations and 22,000 Sales Associates throughout North America

Cypress Realty Debuts Instant Service online!

For immediate Release – Ft. Myers, FL; May 28, 2004 – Cypress Realty, Inc./GMAC Real Estate, known for its excellence in customer satisfaction, has stepped up its Premier Service utilizing new technology. Their new web site, www.cypressrealty.com, offers customers the ability to reach one of the sales associates immediately, with “Instant Response”, a new innovation in internet technology.

Cypress Realty understands that buying and selling a home can be stressful, time consuming and overwhelming. With their new “Instant Response”, the customer is able to contact a sales associate immediately to gain information on real estate and the real estate process. Once within the web site, just click on the listing or agent and then the “Instant Response” icon. The associate will be alerted by an instant text message to their cell phone and respond immediately. With this feature, Cypress Realty, Inc. has elevated its level of customer service to a new standard in Lee County.

Their new website, www.cypressrealty.com, also contains links to thousands of home listings, vacant land and virtual tours. This web site is a convenient and useful tool for the customer. It offers a true partnership with Cypress Realty’s knowledgeable sales associates for easing the buying and selling process.

Cypress Realty, Inc./GMAC Real Estate was recently honored as the highest-ranked GMAC Real Estate office in the country in delivering customer satisfaction during 2003 using the Premier Service Program. The recognition was based on responses received throughout the year by the Quality Service Corporation. Quality Service Corporation is the premier advocate of consumer oriented quality service in the real estate industry today.

Cypress Realty, Inc./GMAC Real Estate has been serving the Lee County area since 1976. Its office is located at 7270-4 College Parkway, Fort Myers, FL 33907. GMAC Real Estate has more than 1,300 locations and 22,000 Sales Associates throughout North America.

Media Contact for Web Site:
Stacey Ginniman
Stacey@isgfl.com
(239) 994-5538

Media Contact for Cypress Realty, Inc./GMAC Real Estate:
Bob Wade
info@cypressrealty.com
(239) 275-3321

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